Find Telesales Jobs in Grimsby
Find Telesales Jobs in Grimsby
Full-time, permanent jobs working for a leading merchant services provider, Payzone.
35 JOBS AVAILABLE, £35,000 AVE OTE
January Start
For more than 25 years, Payzone has dedicated itself to helping small and independent businesses grow across the UK. We specialise in providing payment solutions that make payments easy for retailers, businesses and customers.
Cashless business is booming. In 2016 UK card payments exceeded cash payments for the first time. According to The UK Cards Association, there were 469 card payments every second – that’s 14.8 billion transactions over the year. And contactless payments have grown by 300 per cent over the last three years.
Payzone UK Limited, Highbank House, Exchange Street, Stockport, SK3 0ET
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Telesales can be a demanding job. But it’s fulfilling too. What better feeling is there than hearing a satisfied customer thanking you for solving a problem? With the necessary skills each call will get a little easier and end with both you and the client smiling.
Benefits
Payzone offers fabulous benefits:
- Competitive Salary: OTE AVE £35,000
- Great working environment
- Fantastic Company Events including Doncaster Races and an overnight stay at Heythrop Park with entertainment
- The opportunity to join the Platinum Club, a twice a year reward of an all-inclusive trip for yourself and a partner of choice
- 25 Days annual Leave
- Pension Scheme
Select these skills below to see how they can really have a positive effect.
Staying Patient
Don’t expect everything to go smoothly and when they don’t, be prepared to take a while to get to the resolution:
- A client may decide to vent his or her frustration
- Helping clients step by step can feel tedious
- You may have to answer the same questions multiple times
To experience job satisfaction, you need a realistic expectation of what’s to come. And in all these possible scenarios, patience is essential.
Listening Well
Note that listening goes one step further than hearing. View each word you hear on the call, as a clue to solve a mystery. This requires attention to detail and taking in every word:
- If you’re discussing a problem, try reading between the lines to get to the true source of the frustration fast.
- Don’t let people repeat information. This will aggravate them and turn an ordinary call into a conflict situation.
A smart tool is to have pen and paper ready at all times, so you can take notes while you listen.
Making Plans When There Aren’t Any
And what if you realise what the person needs? Are you able to change the situation?
Yes, sales and customer services involve set rules & guidelines. But don’t hide behind these or let them limit you. Be creative. When you see a solution, act on it. That’s how you really help and taking initiative transforms a call agent into a manager.
Can You Multi-task?
You can see all these tasks go far beyond following a scripted dialogue:
- Can you listen while you write?
- Can you respond while entering data?
- Can you keep someone calm on the line while you search for information?
It will be wise to practice these actions before entering your first contact centre job. You don’t want to feel flustered on that first call.
