Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title: 1st Line IT Support
Location: Ramsgate
Salary: £23,400 per annum plus bonus & profit share!
Job Type: Full time/permanent (4 days in the office/1 at home)

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way!

*No experience required, full training will be provided*

Duties include:

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services