HRGO Recruitment are looking for a Customer Services and Dispatch Agent. This role reports to the UK Operations Services Manager within the Group Operations Team.
The role holder will be expected to provide 1st line support, information and updates to our customers, managers, internal departments, and any other relevant stake holders, whilst going the extra mile to present all customers with a world class customer service experience.
The role holder will also be expected to ensure the correct and accurate scheduling of all reactive breakdowns, decommissions, installs or other such works agreed between the company and the customer.
Finally, the role holder will be expected to complete administration tasks for all sectors of the business which will include but not limited to the booking of accommodation and travel for all the company staff and updating all staff schedules and relevant spreadsheets.
The role holder needs to be a team player with a flexible attitude, as they will form part of a small team within the wider operational team, and during periods of high absence may be required to cover other responsibilities or tasks.
Key responsibilities
Knowledge, Skills & Experience:
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