Location : Leeds
Job Title: Customer Service Coordinator
Salary: up to £26,500 per year
Working Hours: Monday to Friday only - Alternate shifts: 8:00am to 4:30pm and 8:30am to 5:00pm
We are seeking a dedicated Customer Service Coordinator to join the team of a chemicals company with a globally leading position. The ideal candidate will be responsible for managing orders from placement through to delivery, providing exceptional account management, problem-solving skills, demonstrating initiative, and possessing a keen attention to detail.
Key Responsibilities:
- Manage orders from placement through to delivery, ensuring timely and accurate processing
- Provide excellent account management by building strong relationships with customers and addressing their inquiries and concerns promptly
- Demonstrate problem-solving skills to resolve any issues that may arise during the order process
- Take initiative to streamline processes and improve efficiency within the customer service department
- Pay close attention to detail to ensure accuracy in order processing and customer communications
Requirements:
- Proven experience in a customer service or order management role
- Strong communication skills and ability to build rapport with customers
- Excellent problem-solving abilities and a proactive approach to addressing issues
- High level of attention to detail and accuracy in work
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency in Microsoft Office applications and CRM software
If you are a customer-focused individual with a passion for providing exceptional service and possess the skills required for this role, we would love to hear from you.
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