Salary: £32,000 - £35,000 per annum (Dependent on experience)
Job Type: Full time/permanent (Office based) , working Monday to Friday 08:30 - 17:00
Are you a motivated and experienced team leader with a passion for delivering exceptional customer service? We are looking for a experienced Customer Service Team Leader to join our award winning, highly reputable client based in Ashford.
Key Responsibilities:
Manage and lead a team of dedicated customer service representatives.
Oversee performance management to ensure team members meet and exceed targets.
Handle escalated complaints and issues, providing effective and efficient resolutions.
Produce comprehensive performance reports for senior management.
Effectively allocate work within the team to optimise productivity and service delivery.
Manage and allocate incoming calls and emails efficiently, ensuring timely responses.
Requirements:
Proven experience in managing a customer service team.
Strong performance management and leadership skills.
Excellent problem-solving abilities and a customer-first mindset.
Great organisational skills to manage workloads and prioritise effectively.
Strong communication skills, both written and verbal.
