Opportunity in an Innovative Industry

Job Title: Customer Support Administrator

Are you looking for a role where you can make a real impact in a fast-evolving sector? A forward-thinking company in Yeovil, Somerset, is seeking a dedicated and passionate Customer Support Administrator to join their dynamic team.

Working Hours:

• Monday to Friday
• 42.5 hours per week with 30-minute lunch break.
• 8- 5

Key Responsibilities:

• Manage client interactions via phone and email, providing exceptional customer service
• Process orders and handle product inquiries efficiently and accurately
• Assist with industry-specific documentation ensuring compliance
• Support senior staff with various administrative tasks, including scheduling and report preparation
• Maintain and update client records in our CRM system
• Collaborate with cross-functional teams to resolve client issues and improve service delivery
• Contribute to the development and implementation of client retention strategies
• Participate in team meetings and training sessions to stay updated on industry trends and company policies

What We're Looking For:

• A motivated self-starter with excellent communication skills
• Someone who thrives in a fast-paced environment and enjoys multitasking
• An individual with a keen eye for detail and a passion for client satisfaction
• A minimum of 2 years of experience in customer service
• Strong data entry skills and proficiency with office software
• Problem-solving abilities and a client-centric approach
• Ability to work independently and as part of a team
• Excellent time management and organisational skills

What We Offer:

• Salary between £24,000 - £28,000 (dependant on experience)
• Full-time position with room for growth
• Opportunity to build a career in an innovative and impactful industry

If you're ready to take the next step in your career then we want to hear from you! Apply now and join a team that's making a real difference in their field.

This is a permanent job with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO are a recruitment agency supporting UK business. We aim to respond to all applications.