Hybrid Cloud Domain Lead

Job Reference:

Responsibilities

• Develop and refine hybrid cloud strategy and standards with a cloud-first and standardization mindset

• Optimize performance, reliability, and security of hybrid cloud environments

• Manage hardware and software lifecycles to maintain vendor support

• Keep resources updated, patched, protected, and secure, with all documentation maintained in CMDB

• Optimize capacity with a FinOps approach

• Integrate cloud services with on-premises infrastructure in collaboration with IAM and Cybersecurity teams

• Follow technological trends that benefit the organization

• Initiate and execute demand-based projects

• Act as provider manager and handle vendor contracts

• Manage a hybrid team including staff, local IT team members, and contractors

• Assist the Head of Technology Platforms with budgeting and people development

• Collaborate with IT teams for seamless service delivery

• Provide technical guidance and support

• Maintain up-to-date documentation, knowledge base, ServiceNow, CMDB, and ARDOQ

• Adhere to Group IT policies and Technology Platform Global Guidelines & Standards

• Work closely with Cybersecurity teams to integrate security measures into all aspects of hybrid cloud operations

Required Technical Skills

• Experience with complex and heterogeneous IT infrastructures

• Hands-on experience managing hardware, virtualization (VMware), operating systems (MS Windows Server), databases (MS SQL Server), storage (Dell EMC), backup (Veeam), IaaS (MS Azure), SaaS (MS 365), administration and monitoring tools

• Understanding of data centre facilities standards

• Proficiency in cloud platforms such as Azure and landing zone definition

• Knowledge of network architecture and security best practices

• Experience with automation and orchestration tools

• ITIL certified

• Experienced in using ServiceNow

• Ability to troubleshoot and resolve complex technical issues

• Solid experience in project management

• Solid experience in vendor governance management

• Minimum of 5 years of experience in a similar role

Required Personal Skills

• Strong analytical and problem-solving skills

• Continuous improvement and transformational mindset

• Excellent communication and collaboration abilities

• Strong leadership and persuasive skills

• Strong organizational and hands-on abilities

• Ability to work under pressure and meet deadlines

• Proactive and self-motivated

• Strong attention to detail

• Fluent in written and verbal English