Established airline support company are looking for someone to join their Live Chat Agent team. You will play a pivotal role in delivering outstanding customer support through real-time online interactions. The ideal candidate should have excellent communication skills, multitasking abilities, and a customer-centric approach. This role involves addressing customer queries, providing updates on their case files and information, and ensuring a positive and efficient chat experience.
Responsibilities:
Engage with customers in real-time through chat platforms to address inquiries, resolve issues, and provide assistance.
Maintain a professional and positive tone in all interactions.
Acquire and maintain a comprehensive understanding of the company's products/services to provide accurate information to customers.
Collaborate with other customer support channels (email, phone) to ensure consistent and seamless customer service.
Document and log customer interactions, issues, and resolutions accurately in the company's CRM system.
Requirements:
Previous experience (not essential) or in a similar customer service role.
Excellent written communication skills with strong grammar and typing proficiency.
Customer-focused mindset with the ability to empathise and understand customer needs.
Quick thinker with the ability to multitask and manage simultaneous customer chats.
Familiarity with CRM systems and live chat software.
Strong skills in: Microsoft and spreadsheets
Good English literacy
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and adapt to changes.
