HRGO are currently recruiting for a Quotations Coordinator with customer service and sales experience to join a dynamic and growing business in Oldham.
Responsibilities:
Manage customer enquiries in a professional and timely manner, ensuring that you always maintain an excellent standard of customer service.
Develop strong working relationships with new and existing customers.
Create energy quotes, hire and sales contracts in line with the customer enquiry.
Working with Operations ensuring we have asset and transport availability to ensure we deliver a 'right first time' customer experience.
Process off hires and arrange transport whilst communicating with the customer.
Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.
Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed through. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal.
Ensure that internal communication is clear across all relevant departments, in particular the Operational delivery team with factual and transparent instruction on customer requirements.
When required make proactive outbound calls to engage with customers on performance feedback and also to chase dormant opportunities for the business.
Liaise with the sales team, to ensure all new and existing customer opportunities are followed through effectively set out in a clear sales opportunity process.
Skills & Requirements:
Excellent telephone etiquette in dealing with inbound and outbound calls
Basic computer skills
Diligent in administration
Ideally experience in sales, hire industry, customer service, and administration.
If you are interested, please contact Nicola at 01513471110 or email Nicola.Evans@HRGO.co.uk
