HRGO Recruitment are seeking a Senior Customer Relationship Specialist for a well-established transport and logistics brokerage company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world.
You will need to be a highly independent and customer oriented. You will be responsible for providing exceptional support to clients, advising on our different suppliers, and continuously self-educating to become a trusted consultant.
You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role. Your continuous interest in logistics and persistence in finding relevant knowledge will be the road to success.
Duties will include but not limited to:
Responding to Customer queries via phone, email, and social media
Preparing quotations based on client's specifications
Communicating with Carriers, H/O and suppliers
Supporting the sales team with administration tasks
Building relationships with clients to boost retention
Collaborating with internal teams
Maintaining accurate and up-to-date customer records
Providing status updates on shipments, delivery schedules and any changes/delays
Handling any customer complaints professionally
Staying up to date with industry trends, procedures and regulations
Role Requirements:
Being positive, persistent and proactive
Striving to exceed expectations
Consultative approach to customer service
Advanced level of IT literacy
Logistics experience would be a significant advantage
GCSE qualifications or above
Benefits:
Central location in Eastbourne town
Friendly office
Monthly bonus scheme based on performance
Casual work wear
If you are interested in this opportunity, click 'APPLY NOW' and subject to successful shortlisting, you will be contacted by a consultant from the Eastbourne branch.
