• Job Tittle: Customer Service Administrator
• Location: Liverpool
• Salary/Hourly Rate: £32,000
• Job Type: Permanent
• Working hours/days : Monday to Friday 9am-5pm

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the financial pension services companies based in Liverpool as a Customer Service Administrator.

The ideal candidate will be customer focused with a high attention to detail.

You will be responsible for delivering results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.

Key Accountabilities and main responsibilities

• Accurately maintaining and updating member records.
• Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
• Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
• Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
• Escalating complex technical queries and issues
• Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels
• Working with the Principal Administrator and Team Leader to improve operational efficiencies.
• Managing annual and periodic scheme events
• Ensure that targets and deadlines are met and that you take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.

Experience & Personal Attributes

• Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
• Strong knowledge of defined benefit member calculation processes, scheme knowledge, scheme types and governing legislation issues.
• Ability to work on own and to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
• Strong analytic and problem-solving skills.
• The ability to juggle multiple tasks and plan and organise your workload effectively.
• Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues.
• The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.
• Be positive and professional at all times and build strong relationships with others.

Ideally, we would be looking for candidates to hold or progressing relevant professional qualifications from the Pension Management Institute. However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

*6 months in the office in Liverpool , then hybrid working options will be reviewed. Must have Pensions experience as a Customer Service Administrator.