Your Mission
As a Recruitment Service Consultant, your mission is to exceed delivery expectations and service level agreements (SLAs) while strategically expanding client accounts. You'll ensure high fulfilment and satisfaction by managing daily client activities and providing exceptional service. With a proactive approach to problem-solving, you'll enhance relationships with both candidates and clients, identifying growth opportunities within each account. The ideal candidate will be approachable, resourceful, and meticulous, always striving to surpass expectations while upholding company standards. Key responsibilities include delivering tailored recruitment solutions and effective stakeholder communication. This dynamic, solutions-focused role requires a strong sense of accountability, a passion for helping others, and the ability to navigate challenges while prioritising the company's growth and nurturing long-lasting relationships with clients and candidates.
We'd like to hear from you if you embody the following:
Demonstrable ability to communicate, present and influence clients at all levels. Have Experience / ability to deliver client-focused solutions to customer needs. Ability to juggle multiple account management projects at a time, whilst maintaining sharp attention to detail. Excellent listening, negotiation and presentation abilities along with strong verbal and written communication skills and the ability to be reactive and develop the business further.
Key Responsibilities and Accountability's
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long lasting client relationships
- Interview and manage temporary workers daily
- Develop trusted advisor relationships with key clients
- Ensure timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to clients
- Prepare reports on account status
- Assist with challenging clients' requests or issue escalations as needed
- Advertise and manage client requirements
About Us
At HR GO, we raise the bar for the recruitment industry. We deliver an outstanding experience with honesty and integrity to people finding work and searching for talent. Our people's expertise leads the industry, equipped with the best technology. We respect and care for our people and customers. We are a family which supports each other to deliver our purpose together.
HR GO is the envy of our competitors; we're constantly innovating to stay ahead. A positive, can-do attitude is essential; our people get things done and are passionate about what they do. But perhaps most important of all, we enjoy what we do - so we have a lot of fun too!
We believe a healthy culture, strong values and contributions from a diverse range of individuals help us succeed.
At HR GO, we value our employees and offer a comprehensive rewards and benefits package, including an onboarding academy, opportunities for career progression and development, a competitive commission scheme, and 33 days of holiday (inclusive of 8 bank holidays). Additional perks include life cover equivalent to three times the salary, a health cash plan, a day off for your birthday, long service awards, an annual conference, salary sacrifice schemes such as Select Benefits and Evans Cycles, a Volunteer Day, a Refer a Friend scheme, and discounts for various retailers.
We do not discriminate based on race, ethnicity, gender, ancestry, national origin, religion, sex, sexual orientation, gender identity, age disability, veteran status, genetic information, marital status or any other legally protected status.
As users of the Disability Confident Scheme (Level 2), we guarantee to be inclusive to all disabled applicants who meet the minimum criteria for any advertised vacancies with HRGO Recruitment.
