Job Summary: The Service Engineer is responsible for conducting service interventions, repairing industrial robots, and performing preventive maintenance. This includes diagnosing and resolving technical issues, ensuring the reliable operation of robots, and supporting customers in maintaining optimal performance. Duties and Responsibilities:
Perform on-site service interventions, including troubleshooting and repairing industrial robots.
Conduct preventive maintenance to ensure long-term reliability and operational performance of robots.
Diagnose and resolve technical problems efficiently and accurately.
Document service activities, including detailed reports on issues identified, actions taken, and recommendations for future improvements.
Assist in the installation and initial setup of robots at customer sites when required.
Stay updated on the latest technological advancements in robotics and participate in technical training as needed.
Ensure compliance with all applicable regulations, including Czech Regulation No. 50/1978 Coll. (currently NV 194/2022 Coll.).
Provide feedback to the technical team for continuous improvement of products and services.
Performance Metrics:
Customer Satisfaction: Positive feedback from customers regarding the quality and efficiency of service.
Preventive Maintenance Compliance: Ensure all scheduled maintenance tasks are performed on time.
Qualifications and Requirements:
Education: Education in Engineering, Mechatronics, Robotics or a related technical field. Technician level in mechanics and/or electronics will be sufficient.
Experience: at least 2 years of experience in industrial robotics or similar technologies, with hands-on exposure to servicing and repairing machinery.
Skills:
Strong diagnostic and problem-solving skills.
Good interpersonal and communication abilities.
Basic knowledge of robot programming and automation systems is a plus.
