Are you passionate about robotics and technical innovation?
We are a leading global manufacturer of industrial robots, committed to making robotic automation more accessible, cost-effective, and user-friendly. We are seeking a dynamic Technical Support Manager to drive technical sales support and ensure customers fully benefit from our state-of-the-art robotic solutions.
What We Offer:
Innovative Environment: Work in a fast-paced, innovation-driven company at the forefront of robotics technology.
Impactful Role: Play a pivotal role in shaping the customer experience – from pre-sales support to post-sales satisfaction.
Career Growth: Opportunities for advancement as you lead and mentor our technical team.
Role Overview:
As the Technical Support Manager, you will serve as the technical backbone of our sales process. Your responsibilities will include:
Customer Engagement: Analyze customer needs, showcase the value of our products, and ensure a seamless experience from initial contact to delivery.
Technical Leadership: Conduct feasibility studies, propose optimal solutions, and maintain in-depth technical knowledge of our robotic solutions.
Collaboration: Partner closely with the sales team to align solutions with customer requirements and business objectives.
Mentorship: Train and guide new technical team members to foster a high-performing, knowledgeable team.
Ideal Candidate Profile:
Education: Bachelor’s degree in Robotics, Engineering, or a related field.
Experience: At least 8 years in a technical support or pre-sales engineering role, with a proven track record of success.
Skills: Strong negotiation, communication, and interpersonal skills, fluency in Dutch and English, and a willingness to travel.
