You will be working Monday to Friday, 8am-5pm on a temporary-ongoing basis.
As the Freight Administrator, you will be responsible for the day-to-day organisation of the collection of customer orders with freight agents and providing information to customers organising their own freight collection, maintaining accurate records and liaising with providers as required. Administration support provided to various functional areas to deliver the best possible customer service experience.
Duties and Responsibilities:
Timely handling of booking customer order collections with designated freight agents on web portals, according to agreed shipping arrangements
Providing information to customers to allow their own organisation of freight
Create accurate shipping documentation with correct shipping terms and dates
Monitor collections and deliveries and work with CS Team Leader to follow up any delays
Maintain accurate company records relating to shipping
Update freight portals with customer data as required
Assist with shipping enquiries from freight agents and customers
Promote the Company ethos of outstanding customer service
Person Specification
Previous experience working in Logistics
Excellent IT skills
Good working knowledge of ERP systems, especially customer service modules
Excellent communication skills across email, telephone and video conference
High attention to detail
Ability to build strong customer relationships over telephone and/or email
