Hours: Monday - Friday Shift between 8.00am-8.00pmplus a minimum of 13-16 Saturday or Sunday in a year between 09:00 - 17:30 (paid at 1.5x your hourly rate).
Salary: £22,222 plus weekend pay £17.10 per hour
Due to growth and success, we are currently looking for a Booking Specialist to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a similar role. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.
What the company offer:
Modern office environment, easily accessible with local transport links within walking distance
On-site Gym
In-house training and on-going career development
Pension company contribution
Company Bonus Scheme
Long Service and Employee Awards
About the role:
Monitor and action all email & telephone requests for bookings.
Carry out the above in line with set company service level standards in a friendly & professional manner.
Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed.
Make sound commercial decisions on margins & pricing on a booking-by-booking basis.
Work on own initiative without constant supervision.
Update all transactions accurately on the database.
Keep on top of all airline deadlines for deposits, balance payments, names & ticketing.
Ensure payments are received from clients in good time to meet deadlines.
Follow up quotes by telephone or email.
Form close ties with staff within partners to strengthen relationships.
Be aware of, and work towards, sales targets.
Answer phones of other departments during busy times.
To apply please forward your current CV to Nicola.evans@hrgo.co.uk or call 0151 347 1110 to discuss in more detail.
