HRGO are recruiting for a Customer Service Administrator for the Saltney area. This position is temporary to permanent, you will be part of an established team assisting customer's with orders. The successful candidate will be driven, and able to deliver excellent customer service.
Location: Saltney
Hours: Monday-Friday 9am-5pm (30 minute break)
Pay: £12.30 per hour, paid weekly
Contract Type: Temp to Perm
Responsibilities:
Offering sales support to retailers and end consumers
Answering product queries,
Dispatching and ordering spare parts
Booking in visits with technicians
Resolve after care issues
Gather information from customers to diagnose any faults
Manage internal database
Monitor for repeat faults, so as to liaise with other factories/departments to help resolve long term issues
Requirements
Previous experience in a customer service role is essential
Previous experience in an administrative role is preferred
Confident and polite telephone manner
Excellent communication skills
Problem solving ability
Proficient in Microsoft packages
Why you should work for HRGO
Dedicated HRGO consultant to assist you throughout your assignment with us
Modern online portal for logging hours, viewing holiday entitlement, requesting holidays, and viewing documentation
28 days holiday, increasing to 25+8 bank holidays when made permanent
Pension contributions
Staff purchase scheme, to buy products at discounted rates
