Hours: Monday to Friday 09:00-17:00 (alternative Saturdays 09:00-13:00)
Description:
Our client a well-established, independent insurance intermediary provide exceptional service and coverage to their clients. They are seeking a dynamic and experienced Insurance Support Administrator to join their team and contribute to their continued success.
Responsibilities:
Manage daily diaries efficiently, ensuring all appointments and tasks are organised and prioritised.
Handle mid-term changes to policies accurately and in a timely manner.
Conduct incoming and outbound calls to assist clients with inquiries, policy updates, and claims processing.
Process renewal documents and ensure all necessary paperwork is completed and filed appropriately.
Manage office filing systems and post-renewal documentation for easy access and retrieval.
Utilise experience in the insurance industry to provide knowledgeable support and guidance to clients and team members.
Demonstrate a hard-working attitude and proactive approach to tasks, showing initiative and problem-solving skills.
Generate presentations and fact finders to support client meetings and policy discussions.
Qualifications /Experience:
Minimum of 1 year of recent experience in the insurance industry, with a strong understanding of insurance policies and procedures.
Proficient in diary management, policy changes, calling procedures, document processing, and office organisations.
Excellent communication skills, both verbal and written, with a customer-focused approach.
Strong attention to detail and accuracy in handling policy documentation and client information.
