Job Title: Service Administrator
Location: Ashford
Job Type: Full time/permanent
Hours: Monday to Friday 08:30 - 17:00 (Office based)
Salary: Negotiable (dependent on experience)

We are really excited to represent a rapidly expanding company based near Ashford, the office is beautiful and modern and the surroundings and views are stunning!

The Service Administrator role is a vital role within the business that provides support to both the wider service team and customers direct.

Key Duties include:

• Coordinate service requests and schedule service appointments for maintenance and repairs
• Communicate with clients to gather necessary information and provide updates on service requests
• Maintain accurate records of service activities, including work orders, service reports, and customer feedback
• Assist in the coordination of technician schedules and dispatching of service personnel
• Monitor inventory levels of service parts and supplies, and place orders as needed
• Provide excellent customer service by addressing client enquiries and concerns in a timely and professional manner
• Assist in the preparation of service contracts and agreements

Skills/Experience required:

• Previous experience in a service role would be preferred
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills, with a customer-focused approach
• Ability to work independently and as part of a team in a fast-paced environment

Benefits:

• Very competitive basic salary
• Birthday off
• 25 days holiday plus bank holidays
• Pension
• Free parking
• Beautiful offices in a wonderful location
• Retail discount scheme
• Health care plan