Job Title: Service Administrator Location: Ashford Job Type: Full time/permanent Hours: Monday to Friday 08:30 - 17:00 (Office based) Salary: Negotiable (dependent on experience)
We are really excited to represent a rapidly expanding company based near Ashford, the office is beautiful and modern and the surroundings and views are stunning!
The Service Administrator role is a vital role within the business that provides support to both the wider service team and customers direct.
Key Duties include:
Coordinate service requests and schedule service appointments for maintenance and repairs
Communicate with clients to gather necessary information and provide updates on service requests
Maintain accurate records of service activities, including work orders, service reports, and customer feedback
Assist in the coordination of technician schedules and dispatching of service personnel
Monitor inventory levels of service parts and supplies, and place orders as needed
Provide excellent customer service by addressing client enquiries and concerns in a timely and professional manner
Assist in the preparation of service contracts and agreements
Skills/Experience required:
Previous experience in a service role would be preferred
Strong organisational and time management skills, with the ability to prioritise tasks effectively
Excellent communication and interpersonal skills, with a customer-focused approach
Ability to work independently and as part of a team in a fast-paced environment
